FAQs
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Why
is it important to store medical records systematically in an electronic format?
There are a number of reasons why you should do this:
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To start with, old reports, even if they are normal, indicate your basal parameters
and help the doctor to identify when the problem started
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Physical records can get damaged – paper gets torn, X-rays turn yellow, ECGs fade,
etc.
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Physical records need space for storage and can be lost
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It’s difficult to file all records date-wise in one place. Moreover X-rays, CT/MRI
reports cannot be filed
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When visiting the doctor, you may forget to carry certain/all medical records
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When travelling, medical records are not carried along and if we fall ill, no data
is available to the treating doctor
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Last but not the least, systematic electronic storage of medical records gives the
doctor holistic view of your health and also saves cost and time for repeating investigations.
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I
am young and healthy with hardly any ailments, nor a lot of medical data. Storing
medical records may be important for old persons; why should I store them digitally?
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How
will my old medical records be entered in my PHR account? How will my account be
updated?
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How
secure is my personal health data stored on Med Docket?
The security of your personal information is of prime importance to us. Our systems
are highly secure and you may check the details of our security features here (give
link to security features on PHR page).
It may also help to inform you that we don’t sell data of our clients. We also do
not take any advertisements although it is commercially beneficial, in order to
ensure data privacy.
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What
if I lose my medical records’ hard copy?
Once your medical records have been entered into the PHR account, there is no worry
even if you lose the hard copy. The digital copies will always be available to you.
In fact, we even have a Mobile App that helps easy access of your PHR account on-the-go.
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What
if I want to discontinue my PHR account?
We would not suggest you to do so – for your own benefit – but in case you decide
on this, all the data in your PHR account will be given to you in digital format.
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Most
sites on the internet which allow storage of data – emails, photographs, files,
etc. are free. Why do I have to pay for my Med Docket subscription?
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If
I have a problem with my PHR account, whom do I contact?
If any problem occurs, our customer support team can be reached as given below:
Email: meddocket@cmplin.com, bthakker@cmplin.com
Telephone: + 91 22 4342 2121
Fax: + 91 22 2367 9659
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